About the Client
DEF Software Limited is a leading independent software provider to the UK local authority market, with a 30-year heritage serving more than 60 local authorities across England, Wales and Northern Ireland. With a c.15% market share in its core verticals, DEF's client base spans counties, districts, boroughs and unitary authorities.
DEF's flagship MasterGov product suite provides an integrated workflow solution designed to improve planning processes and land-use functions, supporting core statutory processes and seamless cross-department collaboration. The full product suite offers more than 20 modules - most notably Planning, Building Control, Land Charges and Highways. DEF is also in the final stages of developing Manifold, a next-generation solution expected to go live in late 2026.
DEF's platform is highly differentiated, distinguished by the depth and configurability of its software solutions and speed of deployment via its proprietary migration tool. This proposition has translated into exceptional customer retention - net revenue retention of 109%, gross revenue retention of 99%.
Anant Kapoor, Partner, Rickitt Mitchell:
“DEF is a leading provider of workflow solutions to Local Authorities, and its quality of service is underpinned by exceptional retention rates. The acquisition by Infoshare+ will enable DEF to continue its impressive growth and leverage complementary solutions to its existing client base”
